FAQ2020-09-25T05:43:16-04:00

FAQ

To help consumers develop a better understanding of our company and how we work, we developed this FAQ to provide answers to our most commonly asked questions from consumers. If you are unable to find the answer to your question here, we encourage you to call our team at 855-340-1856.

Who Is Metacorp?2020-09-25T05:04:46-04:00

Metacorp is a professional, third-party collection agency that provides efficient, respectful, and compliant debt collection services. Our clients include banks, auto lenders, credit card companies, healthcare providers, utilities and telecom companies. Our team provides reliable and professional asset recovery solutions for accounts at all stages of the credit cycle. We have over 25 years of combined experience in debt collection services. For more information about us, please visit our official YouTube channel.

Is Metacorp a collection agency?2020-09-25T05:05:02-04:00

Yes, Metacorp is a professional collection agency with expertise that extends across multiple sectors including contingency debt collections, commercial collections, pre-legal collections, and pre-collection services. Our high-quality collection specialists and courteous support staff deliver optimal recovery results for banks, auto lenders, credit card companies, healthcare providers, utilities and telecom companies, and more. To learn more, please visit our Services webpage.

What is Skip Tracing?2020-09-25T05:05:24-04:00

Skip tracing, also known as asset location and verification, is the process of locating individuals who have defaulted on a debt. As part of our comprehensive collection services, our company uses a mix of data science and ingenuity to find and verify a consumer’s location and employment information. We delve deep into other information resources such as public databases, utility bills, credit reports, background checks, electronic and online data, and more to trace delinquent consumers and recover past-due funds.

Why am I being contacted by Metacorp?2020-09-25T05:06:15-04:00

As a professional collection agency, creditors contract us to collect consumer debt that is overdue. If you have been contacted by us, it could be because your original creditor has contracted us to recover funds from a past-due account in your name. Our compliance with the FDCPA (Fair Debt Collection Practices Act) limits the information that we can leave on voicemail. If you have received a call from us, we encourage you to call 855-340-1856 for more information. Our team members are available during business hours:
Monday–Thursday 9:00 am-6:00 pm Eastern Time
Friday 9:00 am-2:30 pm Eastern Time

How do I make a payment?2020-09-25T05:08:16-04:00

You can make a payment directly to Metacorp over the phone and by mail. To make a payment over the phone, please call our representatives at 855-340-1856. We are available to help you:

Monday–Thursday 9:00 am-6:00 pm Eastern Time
Friday 9:00 am-2:30 pm Eastern Time.

To make a payment by mail using a check or money order, please include your account identifier with your payment and mail it to:

Metacorp, LLC
328 S Transit St
Lockport, NY 14094

If you have questions about payment options or need assistance with making a payment, please visit our payment page or our Payments YouTube video.

Who do I contact if I have a complaint?2020-09-25T05:07:45-04:00

Our team strives to provide each consumer with positive experiences throughout the account resolution process. If you have a concern or a complaint, please share your feedback with our compliance team through our online feedback form. You may also contact our compliance team by either emailing info@metacorpllc.com or calling 1-855-340-1856. We care about your experience in working with our team and appreciate your feedback.

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